Privacy Policy

Effective Date: January 1, 2025

1. Introduction

Welcome to PayPetal. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you use our services, including our website, mobile application, Wallet, Trust Vault, and related payment services. By using PayPetal, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following categories of information:

2.1 Personal Information:

  • Full name
  • Email address
  • Phone number
  • Residential/mailing address
  • Government-issued identification documents (for KYC/verification)

2.2 Financial Information:

  • Wallet balances
  • Transaction history
  • Funding and withdrawal details
  • Payment instrument details (e.g. bank accounts, cards via partners)

2.3 Technical Information:

  • IP address
  • Device identifiers
  • Browser type and version
  • Operating system
  • Log data and usage timestamps

2.4 Usage and Behavioral Data:

  • Features accessed
  • Transaction patterns
  • App interactions and preferences

2.5 Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Authenticate users
  • Maintain sessions
  • Improve platform performances
  • Analyze usage and security

3. How We Use Your Information

We use your information to:

  • Provide and operate PayPetal services
  • Process payments and wallet transactions
  • Facilitate Trust Vault transactions and dispute resolution
  • Verify identity and comply with KYC/AML obligations
  • Prevent fraud and enhance platform security
  • Improve user experience and service performance
  • Communicate updates, alerts, and support messages

4. How We Share Your Information

We collect the following categories of information:

4.1 Service Providers

  • Banking and payment processing partners
  • Identity verification (KYC) providers
  • Cloud infrastructure and analytics providers
  • Customer support and fraud prevention vendors

4.2 Regulatory and Legal Authorities

We may disclose your data where required by law, regulation, court order, or lawful request from government or regulatory authorities.

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, user data may be transferred to the relevant successor entity.

4.4 With Your Consent

We may share your data where you explicitly authorize such sharing.

5. Data Retention

We retain your personal data only for as long as necessary to:

  • Provide our services
  • Comply with legal and regulatory obligations
  • Resolve disputes
  • Prevent fraud and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

6. Data Security

We implement industry-standard security measures including encryption, access controls, and secure infrastructure. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.

7. Your Rights

Subject to applicable law, you may:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your data (where legally permissible)
  • Opt out of marketing communications
  • Manage cookie preferences via browser settings

8. Cookies and Tracking Technologies

We use cookies to:

  • Maintain secure login sessions
  • Remember user preferences
  • Analyze platform performance
  • Improve service reliability

You may disable cookies in your browser settings, but some features may not function properly.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

10. Children's Privacy

PayPetal does not knowingly collect data from individuals under 18 years of age. If such data is discovered, it will be deleted promptly.

11. International Data Use

Your data may be processed and stored in countries outside your jurisdiction where our service providers operate, subject to appropriate safeguards.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be communicated via our platform or email where appropriate. Continued use of PayPetal after updates constitutes acceptance of the revised policy.

13. Contact Us

For questions or concerns about this Privacy Policy:

  • Email: contactus@paypetalhq.com
  • Phone: +234 (0) 7077319147
  • Address: 2 Ogo Oluwa Estate, Airport, Ibadan, Oyo State, Nigeria

14. Legal Compliance Notice

We may disclose user information where required to comply with anti-money laundering (AML), counter-terrorism financing (CTF), fraud prevention, or other regulatory obligations. Such disclosures may occur without prior notice where legally required.

By using PayPetal, you acknowledge that you have read and understood this Privacy Policy.